This Refund Policy explains how refunds and cancellations work for paid subscriptions on Lytmus at lytmus.com. We want to be fair and transparent — if something goes wrong on our end, we will make it right.
1. Subscription Billing
Lytmus Plus and Pro plans are billed on a monthly or annual basis via Razorpay, a PCI-compliant payment processor. Your subscription automatically renews at the start of each billing period unless you cancel before the renewal date.
All charges are made in Indian Rupees (INR) for users in India, and in US Dollars (USD) for international users, based on your detected location at the time of subscription.
2. Free Tier
Lytmus offers a permanently free tier with access to core features. No credit card is required to sign up for the free plan. If you are on the Free tier, this refund policy does not apply to you, as you are not charged anything.
3. Refund Eligibility
We consider refund requests on a case-by-case basis. A refund may be issued if:
- Platform error: You were charged but the Service was materially unusable due to a verified issue on our end (e.g. an outage lasting more than 24 continuous hours, or a payment being processed incorrectly).
- Duplicate charge: You were charged more than once for the same billing period due to a technical error.
- Request within 7 days: Your refund request is received within 7 calendar days of the charge in question.
If all of the above conditions are met, we will issue a full refund for the affected charge to your original payment method, typically within 5–10 business days.
4. Non-Refundable Situations
We are unable to issue refunds in the following situations:
- Change of mind: You decided you no longer want the subscription after the charge has been processed.
- Partial months: You cancelled mid-period and are requesting a pro-rata refund for the unused portion of the billing cycle. Your access to paid features continues until the end of the paid period.
- Failure to cancel: You forgot to cancel before the renewal date. While we have no obligation to refund in this case, we may exercise discretion for first-time incidents with a prompt request.
- Account suspension: Your account was terminated due to a violation of our Terms of Service. No refund is due in this case.
- Requests after 7 days: Refund requests submitted more than 7 days after the charge cannot be considered.
5. How to Cancel Your Subscription
You can cancel your subscription at any time directly from the Settings → Billing page within the app. Cancellation takes effect immediately, but you will retain access to your paid plan features until the end of the current billing period. You will not be charged for the next period.
After cancellation your account automatically downgrades to the Free tier at the end of the paid period. Your data is preserved and you can re-subscribe at any time.
6. How to Request a Refund
To request a refund, email anujmenta@gmail.comwith the subject line “Refund Request” and include the following information:
- Your registered email address
- The Razorpay Order ID or Payment ID (visible on your payment confirmation email)
- The date of the charge
- A brief description of the issue
We aim to review all refund requests within 3 business days and will notify you of our decision by email.
7. Consumer Protection
Nothing in this Refund Policy is intended to limit your rights under applicable Indian consumer protection law, including the Consumer Protection Act, 2019. If you believe your statutory rights have been violated, you may contact the relevant consumer protection authority.
8. Changes to This Policy
We may update this Refund Policy from time to time. Changes will be posted on this page with a revised “Last updated” date. Material changes will be communicated via email or in-app notice.
9. Contact
For any billing questions or refund requests, please contact us at anujmenta@gmail.com. We aim to respond within 3 business days.